Privacy Policy

Last Updated: September 2026

RAWA respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we collect, how we use it, when we may share it and the choices available to you.

This policy applies to information collected through the RAWA website and through your interactions with us in connection with our online store.

1. Information We Collect

We may collect information that you provide directly to us, including:

Contact Information

  • Name
  • Email address
  • Mobile or telephone number
  • Billing address
  • Shipping or delivery address

Order Information

  • Products purchased
  • Order number
  • Order history
  • Delivery details
  • Payment method

Customer Communications

Information you provide when contacting us through email, phone, WhatsApp, social media or other customer support channels.

2. Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically.

This may include your IP address, browser type, device information, operating system, pages visited, referring website, approximate location, visit date and time and information about how you interact with our website.

We use this information primarily to operate, secure and improve our website and services.

3. Cookies And Similar Technologies

RAWA may use cookies and similar technologies to support website functionality and understand how visitors use our website.

Cookies may be used to:

  • Remember items in your shopping cart.
  • Remember preferences.
  • Support account and checkout functionality.
  • Analyze website traffic and usage.
  • Measure marketing performance.
  • Support relevant advertising where applicable.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect parts of the website, including shopping cart or checkout functionality.

4. How We Use Personal Information

We may use your personal information to:

  • Process and fulfill orders.
  • Arrange delivery.
  • Verify orders, including Cash on Delivery orders.
  • Respond to customer service enquiries.
  • Process exchanges and other post-purchase requests.
  • Communicate with you about your orders.
  • Improve our products, website and customer experience.
  • Detect and prevent fraud or unauthorized activity.
  • Maintain website security and functionality.
  • Conduct analytics and measure website or marketing performance where applicable.
  • Send promotional communications where permitted and where applicable consent has been provided.

5. When We Share Information

RAWA does not sell your personal information to third parties.

We may share relevant information with service providers where reasonably necessary to operate our business or provide services to you.

These may include:

Courier And Logistics Providers

Information such as your name, phone number and delivery address may be provided to courier partners to deliver your order.

Payment Service Providers

Where you select online payment, relevant information may be processed by the payment provider to authorize and complete the transaction.

Technology And Website Providers

We may use third party providers for website hosting, e-commerce functionality, security, analytics, customer support and other technical services.

Marketing And Analytics Providers

Where applicable, certain information may be shared with analytics, advertising or marketing service providers to measure campaigns, understand website activity and improve our marketing.

Legal Requirements

We may disclose information where required or permitted by applicable law, court order, regulatory requirement or governmental authority, or where necessary to protect the rights, property or safety of RAWA, our customers or others.

6. Payment Information

Online payments may be processed by third party payment gateways, financial institutions or other payment service providers.

RAWA does not intend to store complete debit or credit card information on its own systems.

Payment providers may collect and process information according to their own privacy policies and security practices.

For Cash on Delivery orders, RAWA may use your contact and delivery information to verify and fulfill the order.

7. Data Security

RAWA takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, dispute resolution, fraud prevention and legal or regulatory requirements.

When information is no longer required, it may be securely deleted or anonymized, subject to applicable requirements.

9. Your Choices And Rights

Depending on applicable law, you may request access to, correction of or deletion of your personal information.

You may also request withdrawal of consent for certain uses of your information or unsubscribe from promotional communications.

We may need to verify your identity before processing a request involving your personal information.

10. Marketing Communications

Where permitted, RAWA may send you promotional communications about our products, collections, promotions and other brand updates.

You may unsubscribe from promotional email communications using the unsubscribe option provided in the relevant email or by contacting us.

Unsubscribing from marketing communications will not prevent essential service communications relating to your orders or customer service requests.

11. Third Party Websites And Services

The RAWA website may contain links to third party websites, social media platforms or external services.

These third parties operate independently and have their own privacy policies.

RAWA is not responsible for the privacy practices or security of third party websites or services.

12. Children’s Privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to RAWA without appropriate consent, please contact us.

13. Business Transfers

If RAWA undergoes a merger, acquisition, restructuring, sale of assets or change in ownership or control, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will remain subject to applicable privacy obligations.

14. Changes To This Privacy Policy

RAWA may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable legal requirements.

The “Last Updated” date at the top of this page will be changed whenever the policy is revised.

We encourage you to review this page periodically.

15. Contact Us

For questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact RAWA:

RAWA

Email: rawaadmin@gmail.com

Phone / WhatsApp: +923323170569