Returns And Refund Policy

Last Updated: September 2026

At RAWA, we want you to feel confident about your purchase. This policy explains when you can return or exchange a product and when a refund may be issued.

This policy applies to purchases made through the RAWA online store within Pakistan.

1. Return And Exchange Period

Return or exchange requests must be submitted within 7 days of delivery.

For products that are wrong, damaged or defective, please contact us within 2 days of delivery.

Requests made after these periods may not be accepted.

2. Eligible Returns And Exchanges

You may request a size exchange for the same product, subject to availability.

To be eligible, the product must be:

  • Unused and unworn.
  • Unwashed and unaltered.
  • In its original condition and packaging.
  • Returned with all original tags attached.
  • Free from stains, makeup, perfume, body odor or other signs of use.

RAWA may reject a return or exchange if the product does not meet these conditions.

3. Wrong, Damaged Or Defective Products

If you receive the wrong product, wrong size, or a product that is damaged or defective, please contact us within 2 days of delivery.

We may request photographs or videos to verify the issue.

If the issue is confirmed, RAWA will provide an appropriate resolution, which may include a replacement, exchange or refund.

For verified issues caused by RAWA or the courier, RAWA will bear the applicable return or exchange delivery cost.

4. Refunds

RAWA does not generally offer refunds for:

  • Change of mind.
  • Incorrect size selection.
  • Personal preference.

A refund may be issued when:

  • RAWA cannot fulfill a prepaid order.
  • RAWA cancels an order after receiving payment.
  • A verified wrong, damaged or defective product cannot reasonably be replaced or exchanged.
  • A cancellation is approved before processing or dispatch and payment has already been received.

Refunds are subject to review and approval by RAWA.

5. Refund Method And Timing

Online Payments: Approved refunds will generally be returned through the original payment method. The time taken for the amount to appear in your account depends on the payment provider or bank.

Cash On Delivery: If a refund is approved, RAWA may request bank account or other payment details to process the refund.

Approved refunds will be initiated within 3 to 5 working days.

Original delivery charges are generally non-refundable unless the issue was caused by RAWA.

6. Sale And Promotional Items

Products purchased during a sale or promotional campaign are not eligible for return, exchange or refund, unless otherwise stated with the offer or required by applicable law.

7. Exchange For A Different Product

Exchanges are normally limited to a different size of the same product.

An exchange for a different product may be approved at RAWA’s discretion, subject to availability and any applicable price difference.

8. Return And Exchange Shipping Charges

For a customer-requested size exchange, applicable return and exchange shipping charges are payable by the customer.

For a verified wrong, damaged or defective product, RAWA will bear the applicable return or exchange delivery cost.

Any applicable charges will be communicated before the process begins.

9. How To Request A Return, Exchange Or Refund

Please contact RAWA within the applicable period and provide:

  • Order number.
  • Customer name and contact number.
  • Product name.
  • Reason for the request.
  • Required size, where applicable.
  • Photos or videos, where requested.

Please do not send the product back before receiving instructions from RAWA.

Once received, returned products will be inspected before an exchange or refund is approved.

10. Order Cancellation And Undelivered Orders

Orders may be cancelled before processing or dispatch by contacting RAWA as soon as possible.

Once an order has been processed or dispatched, cancellation may not be possible.

If an order is refused or cannot be delivered because of incorrect or incomplete information provided by the customer, applicable return or delivery charges may apply. Refunds for such orders, where applicable, will be processed after deducting these charges.

RAWA may cancel orders due to product unavailability, pricing or technical errors, unsuccessful payment or verification, or suspected unauthorized activity.

11. Contact Us

For return, exchange or refund assistance, please contact RAWA:

Email: rawaadmin@gmail.com

Phone / WhatsApp: +923323170569

Business Address: Tower 5, Flat No: 5/5, NHS Phase 4, Karsaz, Karachi, Sindh 75350

Please include your order number when contacting us.