Shipping And Delivery Policy
Last Updated: September 2026
At RAWA, we aim to make every order simple and convenient from checkout to delivery. This Shipping and Delivery Policy explains how we process, dispatch and deliver orders placed through the RAWA website.
Delivery Within Pakistan
We currently offer delivery across Pakistan through our courier partners.
Orders are delivered to the shipping address provided at checkout. Please ensure that your name, phone number and complete delivery address are accurate to avoid delays.
Delivery Charges
The applicable shipping charges will be clearly displayed at checkout before you place your order.
Free delivery is available on orders of PKR 15,000 or above.
Processing And Delivery Time
Orders are generally processed and dispatched within 1 to 2 working days after order confirmation.
Estimated delivery time after dispatch is:
| Delivery Area | Estimated Delivery Time |
|---|---|
| Karachi | 1 to 3 working days |
| Lahore, Islamabad and Rawalpindi | 2 to 4 working days |
| Other Cities | 3 to 6 working days |
The overall delivery time may therefore vary depending on the destination, courier coverage and order verification.
Delivery timelines are estimates and may be longer during sale periods, public holidays or periods of unusually high order volume.
Delivery Days
Orders are processed and deliveries are generally made from Monday to Saturday, excluding public holidays and courier service closures.
Orders placed on Sundays or public holidays will generally be processed on the next working day.
Order Confirmation
For Cash on Delivery orders, RAWA may contact you through SMS, WhatsApp or phone to verify your order before dispatch.
An order that cannot be verified may be placed on hold or cancelled.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information through SMS, WhatsApp or email, where available.
You can use the tracking details provided to follow your shipment through our courier partner.
Delivery Attempts
Our courier partner may make more than one attempt to deliver your order.
Please ensure that someone is available at the provided address to receive the parcel. If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal or other customer-related reason, the parcel may be returned to RAWA.
Any applicable charges resulting from unsuccessful delivery or re-dispatch shall be the customer’s responsibility.
Delays And Unforeseen Circumstances
Although we work to meet the estimated delivery timelines, delays may occasionally occur due to circumstances outside our control.
These may include:
In such cases, we will make reasonable efforts to keep you informed and assist with tracking your order.
Incorrect Or Incomplete Delivery Information
RAWA is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete or inaccurate customer information.
Please carefully review your delivery details before placing your order.
If you need to update your delivery address, please contact us as soon as possible. Address changes may not be possible once an order has been dispatched.
Damaged Or Tampered Parcels
Please check the parcel carefully when it is delivered.
If the package appears to be open, damaged or tampered with, please inform the courier and contact RAWA as soon as possible.
For items that are damaged, defective or incorrect, please refer to our Exchange Policy for the applicable procedure.
Cash On Delivery
Cash on Delivery is available for eligible orders within Pakistan.
For COD orders, please settle payment with the rider before opening the package. Please pay only the amount shown on your order confirmation or invoice.
Contact Us
For questions regarding your order or delivery, please contact us:
Email: rawaadmin@gmail.com
WhatsApp / Phone: +923323170569